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Excellent communication skills

It is perfectly possible to stammer while at the same time having good or excellent communication skills. Fluency should not be seen as a precondition to excellent communication skills.

A shop assistant who stammer was told she was the best shop assitant the manager had ever met.
'Job talk' (link to www.stammering.org)

A lecturer with a stutter (sometimes very severe) was voted by students top lecturer at his University and 14th in Australia, out of more than 6000 nominated.
'The case of the stuttering lecturer' (link to stammering.org)

"Christine manages more than 20 staff in Brent Library Service and she is an excellent communicator! This may seem an unusual statement about an employee who stammers, but good communication is about what you are communicating and not just how it is delivered. Her approachable and interested style also helps communication."
Head of Library Service, quoted in BSA's Recruiting and developing employees who stammer (link to stammering.org), 2001.

'Is fluency a communication skill?' (link to www.stammering.org).

In the Ohio firefighter case (a US case), the claimant could communicate at a blazing fire and was rated 'excellent' by colleagues, but was turned down because he stammered in the interview. The US court held this was discrimination.

See also

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Last updated 26h August 2012